With extensive experience in delivering a variety of digital services to customers, Halton Housing has adapted internal structures, its systems and made a cultural shift to help achieve their target of 90% of customers accessing online services by 2018.
HACT is the leading innovation and solutions agency for the housing sector. With particular expertise in innovation, the HACT Digital services offer is already helping a range of organisations, large and small, to take advantage of modern technology; and is uniquely placed to bring the learning from many organisations to benefit yours.
Jointly developed by Halton Housing and HACT Digital, Digibite is a detailed digital transformation methodology for the affordable housing sector, and provides a bite-sized view of the benefits of digital.
Our experts can show you what following a digital path could mean for your organisation. Using a wide range of metrics and softer measures, we can show the results you can expect to achieve.
It’s not just about increasing the number of online customer transactions. We can also show you benefits you might not expect, such as how you can drastically reduce your accommodation costs or give your frontline people more time on the actual front line.
You can benefit from the expertise of Halton Housing, a housing association who has already gone down the path you are considering, and HACT, the leading innovation agency for the sector. Learn where the quick wins – and the pitfalls are, and avoid making the mistakes others have made.
of customer led transactions are now online
satisfaction with digital services
Live chat conversations are had with customers each month.
of all customer contacts with Halton Housing are now made using digital channels.
of rent balance enquiries are made digitally
Reduction in outgoing calls from our Customer Services Team
Incoming calls to our Customer Services Team have fallen by